Free Shipping & Returns on all orders to the US
Free Shipping on all international orders over $175
Orders are typically processed in 1-2 business days excluding US holidays.
Domestic U.S. & Canada Orders
We offer Free Shipping via UPS Ground on orders within the continental U.S. Express shipping options within the U.S. are available for an additional fee.
* Orders must be received by 10am ET for Express shipments to go out the same day.
Approximate delivery times are as follows:
Standard (UPS Ground) - (3 to 8 business days)
Express (UPS 2nd Day Air) - (2 to 3 business days)
Next day (UPS Air) - (1 business day)
We now offer Free Shipping on all international orders over $175 via UPS or DHL. For orders less than $175, we ship at a flat rate of $30.
* Please note we are unable to ship to Russia at this time
Standard (UPS or DHL Express) - (3 to 8 business days)
TRANSIENCE does not cover customs & duty charges for international shipments at this time.
RETURNS + EXCHANGES
If you would like to exchange your bag for another style or color please email your request to firstname.lastname@example.org within 20 days of receiving your order.
TRANSIENCE accepts returns for all items that adhere to the below conditions.
CONDITIONS FOR RETURNS
- Items must be returned within 20 days of receiving your order.
- All original tags must remain attached.
- Item(s) must be in original condition and unused
- Return must include original dustbag & all straps & accessories.
- Item(s) were not marked as FINAL SALE at the time of purchase.
Items marked as 'Final Sale' in the product description cannot be returned. Any items returned outside the 20 day return period, or in a condition that indicates being worn, will not be accepted for return. TRANSIENCE reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
HOW TO RETURN:
Contact TRANSIENCE via email@example.com to obtain a shipping label quoting your name, order number and item(s) you wish to return.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please ensure you post back your return using the shipping label provided as TRANSIENCE cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived safely to us!
TRANSIENCE does not cover any postage costs associated with international returns, all costs associated with returning items to us are at the responsibility of the customer. Please ensure you post back your return using the a traceable service as TRANSIENCE cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived safely to us!
If the product was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he / she will find out about your return.